Refund policy
**RETURNS POLICY**
We offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return.
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**Eligibility for Returns**
To be eligible for a return:
- The item must be unused, in the same condition you received it, and in its original packaging
- You must provide a receipt or proof of purchase
Returns must be requested via email before sending any items back.
**Items sent back without prior approval will not be accepted.**
To initiate a return, please contact us at:
**admin@apw.com.co**
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**Damaged or Incorrect Items**
Please inspect your order upon delivery and contact us immediately if:
- The item is defective or damaged
- You received the wrong item
We’ll review the issue and work to resolve it promptly.
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**Items Not Eligible for Return**
We do not accept returns for:
- Sale or clearance items
- Gift cards
- Custom-made or personalized items
- Hazardous materials, flammable liquids, or gases
- Personal care goods (e.g., beauty products)
If you're unsure whether your item is eligible for return, please email us.
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**Exchanges**
If you need a different item, the quickest method is to:
1. Return the original item (after approval)
2. Make a separate purchase for the new item
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**Refunds**
Once your return is received and inspected, we’ll notify you whether the refund is approved. If approved, your refund will be issued to your original payment method within **10 business days**.
Please note:
- It may take additional time for your bank or credit card provider to process and post the refund
- If more than 15 business days have passed since your refund was approved, please contact us
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**Questions?**
For any questions about returns, reach out to us at:
**admin@apw.com.co**
